Exporting Your Data (CSV & Reports)
Where to export creators, videos, analytics, and samples — plus how to pull everything before you cancel.
For anyone who wants a CSV or report out of Cruva — including a full backup before cancelling.
The short answer
Most list and report screens in Cruva now have an Export CSV or Generate Report button, usually near the top-right of the table. You can also connect the AI Copilot / Claude and ask it to pull a specific dataset.
Where export lives, by surface
- Videos** (/dashboard/videos)** — Where / what you get: Export menu with two options: a plain CSV, and CSV with AI Insights. The performance view exports a day-by-day (timeseries) CSV that honors your Posted Time Range. Exports include the creator's email.
- A single video — Where / what you get: Open a video → Analytics tab → export its daily stats as CSV.
- My Affiliates — Where / what you get: Export to CSV from the table. Includes the affiliate's Level (L-tier), plus email and phone in the timeseries export.
- Creators / AI Creator Search — Where / what you get: Export All to CSV (top 10,000 results in the current sort), or select creators and Export (N) to CSV; includes email where available.
- CRM lists — Where / what you get: CSV export includes nickname, profile URL, and demographic fields by default.
- Dashboards / reports — Where / what you get: Generate Report at the top of any dashboard; a dashboard's ⋯ → Export stats (CSV) downloads every stat chart on it; content insights and CRM report tables have CSV export; the AI Report generator produces a Word document.
- Social Intelligence — Where / what you get: CSV export on Social Intelligence videos and on brand/product/creator video lists. On a brand or product, Save List → Download CSV exports its creators (up to 10,000).
- Halo Effect — Where / what you get: Export available on the Halo Effect page.
- Sample requests — Where / what you get: Export includes creator emails and product name, and honors the sample date-range filters.
- AI Copilot — Where / what you get: Ask it for data; it can render tables and offer them as a downloadable CSV/file.
Formats
CSV is the standard export across the app; the AI Report generator also produces Word. There isn't a native one-click "everything to one Excel workbook" — export each surface you need, or use the AI Copilot to assemble a specific dataset.
Addresses are in TikTok, not Cruva
Shipping addresses, orders, and fulfillment for samples all live in TikTok Shop Seller Center, not Cruva. There's no address export in Cruva — pull creator/sample addresses from Seller Center's orders. Cruva manages the affiliate relationship side.
Export everything before you cancel
Before you cancel, export from each surface you care about:
-
My Affiliates → Export CSV (your creator relationships, levels, contact info).
-
Videos → Export CSV (content performance; add AI Insights if you want the analysis).
-
Sample requests → Export CSV (funnel + product + emails).
-
Analytics / reports → Generate Report for the periods you need.
-
Optionally, use the AI Copilot to pull any specific slice you don't see a button for.
Common questions
Can I export dashboard analytics to Excel? You can export/generate reports from analytics and the report tables today (this wasn't available in older versions). Export as CSV, then open in Excel.
Does the export get cut off at ~500 rows? The old row cap on CSV exports has been removed, so large lists should export in full.
Some emails/phone numbers are blank in my export. The My Affiliates (timeseries) export includes both email and phone; the video, sample, and AI-search exports include email but not a phone column. Where a column exists, a blank cell means Cruva doesn't have that contact detail for that creator — not that the column is missing.
My exported file looks garbled (non-Latin / CJK characters). Report tables now render correctly in non-English exports. If you still see scrambled characters, open the CSV with UTF-8 encoding.
How do I get video links / videos themselves in the export? The video CSV includes the TikTok link per row. Bulk-downloading the video files isn't a built-in feature.
Was this article helpful?
Related articles
- Troubleshooting AutomationsYour automation or campaign shows 0 sent or is sending slowly. Here's how to get to the bottom of it.
- Outreach caps and message limits explainedYour weekly TikTok messaging cap comes from TikTok — based on your shop's GMV — not from your Cruva plan. Here's how it works, when it resets, and where to see it in Cruva.
- TikTok's new weekly outreach limits (October 2026)In October 2026 TikTok Shop started moving shops to a new outreach system that splits your weekly limit by creator level and adds an effectiveness bonus. Here's how it works, how to tell which system your shop is on, and where to find it in Cruva.
- Automation and campaign statuses explainedA plain-language glossary of every status badge on your automations and email campaigns — and why 'Completed' does not mean success.
- Sample request statuses explainedWhat every sample status means — To Review, Ready to Ship, In Shipment, Content Pending, Posted, Overdue, Expired, Cancelled — plus why Posted samples can have no content and why posted creators can stay Content Pending.
- Data Discrepancies and why numbers differ from TikTokGMV, orders, views, and sample counts can differ from TikTok — here's why, what Cruva attributes, how often it syncs, and when the two reconcile.